Statuses & colours
Statuses are short colour-coded labels on every update card. They sort the conversation visually and power the orders-list filter, but they don’t gate any plugin behaviour.
What a status is
Each update has a single status — a short label with a colour. It appears on the update card as a pill, and the colour also stripes down the left edge of the card and the customer’s thread bubbles.
Status is purely organisational — it doesn’t gate any feature. Change it any time; the change is logged and shown as a system marker in the customer thread.
Default options
- Neutral — grey.
- Notice — blue.
- Warning — amber.
- Resolved — green. Auto-applied on solve.
Customising statuses
Under Settings → General → Statuses, rename existing options, change colours, add new ones, remove unused ones. One status is always the “solved” sentinel — auto-applied when an update is closed.
Filtering by status on the orders list
The most-recent update status appears in the Updates column on the WooCommerce orders list. Combined with the “Has unsolved updates” filter, this gives you a triage view across the whole store.