All settings

Every plugin setting that lands in wp_options. For where each setting is configured in the admin UI, see the relevant Settings — * page under the User Guide.

General tab

Option key	Type	Default	Description
order_updates_for_woo_enable_assignee	checkbox	yes	Let admins assign updates to team members.
order_updates_for_woo_enable_color	checkbox	yes	Allow admins to assign a highlight color to each update.
order_updates_for_woo_enable_internal_note	checkbox	yes	Allow a plain text internal note for team context.
order_updates_for_woo_enable_customer_note	checkbox	yes	Allow a separate plain text customer-facing note.
order_updates_for_woo_enable_solved_state	checkbox	yes	Allow updates to be marked as solved.
order_updates_for_woo_statuses	status_list (custom)	—	These appear in the status dropdown when your team creates an update. Drag to reorder; the order here is the order shown in the form.
order_updates_for_woo_default_customer_status	select	(computed)	Customers don't see the status picker. New updates they open are stamped with this status automatically.
order_updates_for_woo_note_panel_internal_bg	color	—	Solid background color behind the internal-notes thread.
order_updates_for_woo_note_panel_internal_image	text	—	Optional. Image used as a repeating background pattern on the internal-notes panel. Click "Choose image" to pick from the Media Library, or leave blank for the default chat pattern.
order_updates_for_woo_note_panel_customer_bg	color	—	Solid background color behind the customer-notes thread.
order_updates_for_woo_note_panel_customer_image	text	—	Optional. Image used as a repeating background pattern on the customer-notes panel. Click "Choose image" to pick from the Media Library, or leave blank for the default chat pattern.

Customers tab

Option key	Type	Default	Description
order_updates_for_woo_show_assignee_to_customers	checkbox	no	Display the assigned team member's name on the customer-facing update page.
order_updates_for_woo_allow_customer_create_update	checkbox	no	Let customers open new update threads from their order page. Replies to existing updates are always allowed.
order_updates_for_woo_enable_customer_rating	checkbox	yes	Show a 5-star rating form on resolved updates so customers can rate the experience.
order_updates_for_woo_enable_customer_rating_comment	checkbox	yes	Show an optional comment box alongside the rating.
order_updates_for_woo_enable_customer_rating_email	checkbox	yes	When an update is marked solved, email the customer with a link to leave a rating.
order_updates_for_woo_enable_customer_rating_followup_email	checkbox	yes	After a rating is submitted, send the customer a follow-up: a thank-you with share buttons for high ratings, or an "we'll do better" reply prompt for low ratings.
order_updates_for_woo_promoter_share_text	textarea	I just had a great experience with {site_name} — check them out! {site_url}	The message pre-filled in social share links sent to happy customers. Available tokens: {site_name}, {site_url}.
order_updates_for_woo_detractor_followup_text	textarea	Thanks for sharing your rating — we've passed your feedback to the team, and someone will get back to you on your update shortly. You can keep the conversation going from the same page:	Shown to customers who leave a low rating, in the follow-up email. A button back to their update is rendered automatically below this text.

Members tab

Option key	Type	Default	Description
order_updates_for_woo_internal_team_roles	multiselect	(seeded list)	Choose which user roles count as your internal team. Members of these roles can be assigned to updates and tagged in internal notes.
order_updates_for_woo_round_robin_pool	assignee_rotation (custom)	[]	Customer-submitted updates rotate through the checked members in this order. Drag the handle to set priority. Members not yet in the rotation appear at the bottom — check to include them. If the rotation is empty, the first administrator receives every customer update.

Emails tab

Option key	Type	Default	Description
order_updates_for_woo_email_delivery_mode	select	auto	How customer notification emails are sent. "Automatic" detects whether your host can deliver emails in the background and falls back to immediate sending if it cannot. Switch to "Send immediately" if customers report missing emails. Choose "Send in background" only if your host has reliable scheduled tasks and you want admin pages to load faster.

Attachments tab

Option key	Type	Default	Description
order_updates_for_woo_max_attachment_files	number	5	How many files can be attached to a single note.
order_updates_for_woo_max_attachment_mb	number	10	$this->size_field_description()
order_updates_for_woo_allowed_mime_types	multiselect	(seeded list)	File types accepted when staff or customers upload attachments. Disabling a type only blocks new uploads — files already stored in that format remain readable.

Admin Only tab

Option key	Type	Default	Description
order_updates_for_woo_notify_admin_on_customer_create	checkbox	no	When off, only the assigned staff member is notified.
order_updates_for_woo_notify_admin_on_detractor_rating	checkbox	yes	When on, the admin gets a heads-up email whenever a customer leaves a 1, 2 or 3 star rating. Useful for spotting detractors early.
order_updates_for_woo_allow_note_edit	checkbox	no	Let authors edit their own latest note (within the edit window). Older notes stay locked.
order_updates_for_woo_allow_note_delete	checkbox	no	Let authors delete their own latest note (within the edit window). Older notes stay locked.
order_updates_for_woo_allow_deletion	checkbox	no	Allow update records to be deleted instead of kept as history. Deleting an update removes the whole thread permanently.
order_updates_for_woo_allow_member_note_delete	checkbox	no	Sub-toggle for "Allow deleting notes" — when off, only customer-side delete applies. Customer-facing notes are never deletable; they keep an edit history instead.
order_updates_for_woo_note_edit_window_minutes	number	1	How long after posting an author can still edit or delete their latest note. Default 1 minute — a typo escape hatch, not a rewrite window.

Option-name constants

For programmatic access, use these constants under OrderUpdatesForWoo\Shared\Config\Constants rather than hardcoding the string keys above.

Constant	Option key
RATING_FOLLOWUP_PROMOTER_MIN_OPTION	order_updates_for_woo_rating_followup_promoter_min
RATING_FOLLOWUP_SHARE_URL_OPTION	order_updates_for_woo_rating_share_url
ANALYTICS_GEN_OPTION_PFX	order_updates_for_woo_analytics_gen_
PROMOTER_SHARE_TEXT_OPTION	order_updates_for_woo_promoter_share_text
DETRACTOR_FOLLOWUP_TEXT_OPTION	order_updates_for_woo_detractor_followup_text
ASSIGNEE_PRIORITY_LIST_OPTION	order_updates_for_woo_round_robin_pool
ASSIGNEE_ROTATION_POINTER_OPTION	order_updates_for_woo_round_robin_pointer
ALLOWED_MIMES_OPTION	order_updates_for_woo_allowed_mime_types
NEWSLETTER_EMAIL_OPTION	order_updates_for_woo_newsletter_email
NOTE_EDIT_WINDOW_OPTION	order_updates_for_woo_note_edit_window_minutes
ALLOW_NOTE_EDIT_OPTION	order_updates_for_woo_allow_note_edit
ALLOW_NOTE_DELETE_OPTION	order_updates_for_woo_allow_note_delete
ALLOW_CUSTOMER_CREATE_UPDATE_OPTION	order_updates_for_woo_allow_customer_create_update
NOTIFY_ADMIN_ON_CUSTOMER_CREATE_OPTION	order_updates_for_woo_notify_admin_on_customer_create
NOTIFY_ADMIN_ON_DETRACTOR_RATING_OPTION	order_updates_for_woo_notify_admin_on_detractor_rating
NOTE_PANEL_INTERNAL_BG_OPTION	order_updates_for_woo_note_panel_internal_bg
NOTE_PANEL_INTERNAL_IMG_OPTION	order_updates_for_woo_note_panel_internal_image
NOTE_PANEL_CUSTOMER_BG_OPTION	order_updates_for_woo_note_panel_customer_bg
NOTE_PANEL_CUSTOMER_IMG_OPTION	order_updates_for_woo_note_panel_customer_image
STATUSES_OPTION	order_updates_for_woo_statuses
DEFAULT_CUSTOMER_STATUS_OPTION	order_updates_for_woo_default_customer_status