Every feature, one page
Two-thread conversations, customer portal, ratings & share, team workflow, analytics, REST API, privacy and security. All free. One plugin. No upsell.
Two-thread conversations
Internal notes for your team. Customer notes for your customers. Side by side on the same update card — you write to whichever audience needs it.
Customer portal
Customers see their updates inside WooCommerce’s My Account page. Guests get a secure single-use link in every email. Either way, they reply, attach files, and rate solved threads — without leaving your site.
[order_updates_for_woo] shortcode or Gutenberg block.
Lock without blocking
WooCommerce’s default “X is currently editing this order” modal hides the whole screen — including your notes thread. We swap it for a soft banner at the top, dim the order fields, and keep the Order Updates panel fully alive underneath.
Analytics at a glance
A built-in dashboard tells you what’s open, what’s solved, how fast your team is responding, and who’s carrying the load. No spreadsheets, no external SaaS — the numbers come straight from your own database.
Assignments
The Assignments page gives each team member their own list — and store managers the whole store, with a filter by person. The cards at the top show what is still waiting for a staff reply and who has waited the longest, so nothing gets missed.
Notifications inbox
The admin-bar badge is the quick look; the Notifications page is the full list. Filter by Unread, Favorite, or Archived, search by title, and clear them many at once — mark read, favorite, archive, or delete.
Five more, built right in
Ratings & feedback
Solved updates turn into a 5-star widget. Promoters get a thank-you with one-tap share for Facebook, X, LinkedIn and WhatsApp. Detractors get a warm follow-up — never a dead end.
Round-robin assignment
Set the order once in settings. The plugin rotates customer-opened threads through your team — one at a time, top of list first, then back to the bottom.
Admin-bar inbox
A live count in the WordPress admin bar — on every page, refreshed every heartbeat tick. One-click Clear-all for crowded inboxes.
Built for developers
Pipe events into a CRM, push to Slack, wire to a SaaS — without forking. Strict types, PSR-4, HPOS-native, Action Scheduler for heavy jobs.
Statuses & audit
Rename, recolour, reorder — or add new statuses to match your team. Every change is logged with a timestamp.
Privacy & security
Customer conversations belong to your customers. We treat them that way — every guest link signed, every attachment gated, every REST call validated. None of it phones home.
Per-order signature, validated server-side on every request. No replay across orders, no reuse after rotation.
Random filenames, never a public uploads URL. Served only after the request passes the same capability checks as the parent thread.
Every REST endpoint, staff and customer paths included. Input validated, output sanitised — no exceptions.
Customer-facing notes are never wiped — an edit history is kept instead so the trail of the conversation stays intact.
Everything lives in your WordPress — no SaaS dependency, no shared cloud, no third-party data processor. You own the records.
Per-customer unsubscribe link in every email. Per-update mute on the staff side. No one is forced to stay opted in.
Notifications & emails
Tap any thumbnail to zoom
Customer-facing screens, internal replies, every settings tab, every email — the rest of the plugin, in one place.
Under the hood
Strict types, HPOS-native, Action Scheduler for heavy jobs, cache-backend aware, 215+ unit tests — the kind of foundation you’d expect from a paid plugin, in a free one.
.pot file, works with Polylang & WPML.
All this is free — one plugin, one install, no upgrade tier.