Free & open source

A full help-desk for every WooCommerce order

Turn every order into a support thread. Custom statuses, customer portal, team @mentions, 5-star ratings, attachments, analytics — all inside your own WordPress. No separate app, no per-seat fees.

  • WordPress 6.2+
  • WooCommerce 8.0+
  • PHP 8.0+
  • HPOS-ready
  • Multisite
Try the live demo Download
The Order Updates panel on a WooCommerce order edit page: the no-login customer chat link generator on top, and the customer-notes thread with avatars, status pill, assignee, and action bar below.
The @mention email a teammate receives when they are tagged in an internal note.
The customer rating widget with five stars, an optional comment field, and a 'Still has issue?' button.

The delivery loop

Nine steps from install to happy repeated customers

A complete cycle — activate the plugin, talk to the customer through the order, get a 5-star rating, and watch the same customer come back. Then round again.

Step 1

Install in 30 seconds

Upload the .zip through Plugins → Add New → Upload, or pull it from GitHub. Database tables are created on activation. No setup wizard, no first-run questions.

What you get

A complete help-desk — built into WooCommerce

Two-thread conversations, customer portal, ratings & share, team workflow, analytics, REST API, privacy and security — all in one plugin.

Everything below ships free, in one plugin. No upgrade tier. No per-seat pricing. No tracking.

Two threads, one update

Internal notes for staff, customer notes for customers — side by side, no crossover.

Customer portal

Logged-in or guest, same UI. Reply, attach files, rate — without leaving your store.

Non-blocking lock banner

Two teammates can chat about an order while it’s locked. WC’s default modal stays out.

Analytics at a glance

Open vs solved, time to solve, per-team-member throughput — all in one dashboard.

Ratings & social share

5-star widget on solved updates. Promoters get a one-tap share to FB, X, LinkedIn, WhatsApp.

Team workflow

Round-robin assignment, admin-bar inbox, one-click Clear All, per-update mute switch.

Assignments & wait times

A per-assignee queue with waiting / resolved / longest-wait cards — nothing slips past your team.

Notifications inbox

A full archive of mentions, assignments and replies — filter, favorite, archive, and clear in bulk.

REST API + 100+ hooks

Wire to a CRM, push to Slack, build on top — without forking. Modern coding standards throughout.

Privacy & security first

Hashed guest URLs, permission-checked attachments, nonce + capability on every endpoint.
Explore all features

Full deep-dives, screenshots of every screen, and a slider with every email.

Reviews

From our
community.

Honest words from store owners and developers using Order Updates in their own WooCommerce stores.

No reviews yet — and we won’t fake them

Real, verified reviews from store owners and developers will appear here the moment they come in. Used the plugin? Be the first to share an honest word.

Share your experience

Try before you install

Spin up a live demo in 60 seconds

Click the button to get your own fresh WordPress + WooCommerce install with the plugin pre-loaded. Yours for 60 minutes, then it auto-cleans up. No signup, no card.

Launch demo on TasteWP

If the demo asks you to log in, use:

  • AdminadminAdmin@Test@12345
  • Store ManagerbobmerryDemo@Test1234

Demo runs on TasteWP’s free sandbox — your data is never shared with the plugin author.

Get the plugin

Free, open source, ready to install.

Three install paths. Pick whichever fits your workflow — all download the same .zip. No email required, no signup, no upsell.

Download .zip Latest stable build, hosted here WordPress.org One-click install from WP admin Clone or star on GitHub Follow development, file issues

Documentation

Everything you need to use, configure, extend

38 pages of clear, simple writing. User guide for store owners. Developer guide for builders. Full reference for every hook, endpoint, setting, and table.

User Guide

Day-to-day usage — creating updates, talking to customers, managing the team, collecting feedback.

Read →

Developer Guide

Architecture, hooks, REST API, helper classes, theme template overrides, extending the plugin.

Read →

Reference

Alphabetical lists of every hook, REST endpoint, setting, and database table.

Read →

FAQ

Common questions, troubleshooting, and notes on compatibility (HPOS, page builders, hosts).

Read →

Talk to the maker

Got a question? Found a bug? Want a feature?

Drop a note here and it lands in support@orderupdatesforwoo.com — my own inbox. I read every message; replies usually come within a day or two.

  • Pre-sales questions
  • Bug reports
  • Feature ideas
  • or open an issue on GitHub